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FAQs

The Drone Gurus - FAQ

Q. Why should I buy from TheDroneGurus.Com?

This company was developed with the same morals and authenticity of its affiliate company, IMEI GURUS LLC. IG LLC has been in business for over 5 years with an world renowned reputation in its field. Technology is what interests us; Drones are the next best technology. 

Q. Does TheDroneGurus.Com guarantee its products??

Yes, we guarantee our repair parts a 7-day exchange guarantee from time of delivery. Because of the sensitivity of each product, especially our parts, we can not guarantee any error for an extended period of time. Drones have a 14 day warranty with us, and carry the manufacturers warranty from time of purchase

Q. What forms of payment is accepted?

Customers can either make payment through their PayPal account or use a debit or credit card via Square. We accept American Express, Discover, Master Card, and Visa.

Q. How long before out of stock products are replenished?

In the unfortunate event that an item is out of stock, it is to be assumed that this item will be in stock within 1 to 2 weeks of this day. All items will be marked out of stock on our site if they are not in stock.

Q. How fast do items ship from the time of ordering?

Items ship out same day or next from time of order.We ship using USPS, UPS, and FedEx. We ship domestically, as well as to some international countries.

Q. Help! I``ve broken my drone, what is my next step?

Your first step is to contact us via phone, email, or live chat. We``ll get you in touch with the proper channels to pursue a possible warranty claim with the manufacturer.